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Shipment

We aim for all orders, placed before 2pm, Monday to Friday to  be shipped from our warehouse the same day for next working day delivery. This is for all machines, accessories and parts. We do ask however that you give us an extra working day given the current UK wide pressure on couriers.

All orders over £100 (£83.33+V) will be free of a delivery charge. Orders under this will be charged at £6 (£5+V).

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Returns & Cancellations

To return a product email info@esfproducts.co.uk or call 07904075583. Please provide your order number, the date of purchase, your name and contact details, the product you wish to return and the reason.

If we do not receive the goods back from you, we may arrange for collection of the item from you and charge our costs of collection to you. Please note that you may be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Products should be returned in an unused condition with the original packaging, together with a valid receipt or other proof of purchase. 


These terms do not affect your statutory rights

Cancellations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for the purchase of any item within 7 working days of delivery (starting the day after you receive the goods). This is the UK statutory right.

However, we extend this to allow a cooling off period of 14 days. This means that you can cancel your order any time for any reason up to 14 days from the date at which you purchased from us.

Should you cancel the contract we will then refund you the price you have paid for the goods including the standard cost of delivery. 

You are under a duty to take reasonable care of the goods, which means the goods must be returned unused to ESF Products, boxed "as new" within 14 days of delivery. Remember if you use the product, you cannot return it under the 14 day money back guarantee.

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